bck44 Privacy Policy

bck44 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy describes in detail the categories of personal data we collect, the purposes for which we use that data, the circumstances under which it may be shared, and the rights you hold in relation to your information.

By registering an account on bck44, or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

bck44 collects personal data in three primary ways: information you provide directly, information generated automatically through your use of the platform, and information received from authorised third-party sources such as payment providers.

Information You Provide

• Registration details: full name, date of birth, email address, mobile phone number, and residential address (city/district).
• Identity verification documents submitted for KYC purposes, such as a National ID Card, passport, or driver's licence.
• Payment method details used for deposits and withdrawals, including mobile banking account references (bKash, Nagad, Rocket) and bank account details where applicable.
• Communications you send to our support team, including chat transcripts and email correspondence.

Automatically Collected Information

• Device and technical data: IP address, device type and model, operating system, browser type and version, and screen resolution.
• Usage and behavioural data: pages visited, games played, bets placed and settled, session duration, click paths, and feature interactions.
• Geolocation data at the city or region level, derived from your IP address. bck44 does not collect precise GPS coordinates.

Third-Party Sourced Information

• Transaction verification data received from payment processors (bKash, Nagad, Rocket, Upay) confirming the status and reference of your deposits and withdrawals.
• Identity and fraud-check results from third-party verification providers used in our KYC process.
• Publicly available information used to verify the accuracy of the details you have provided, for example, cross-referencing address records.

bck44 processes your personal data on one or more of the following legal bases, as appropriate for the specific processing activity:

• Contract performance — processing your registration, deposits, withdrawals, and gaming activity is necessary to provide you with the service you signed up for.
• Legal obligation — we are required by applicable law to verify player identities (KYC), retain financial transaction records, and cooperate with regulatory or law enforcement requests.
• Legitimate interest — we process device and usage data to protect the platform from fraud, maintain service stability, and continuously improve the player experience.
• Consent — where we send you promotional communications or use non-essential analytics cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time.

bck44 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data is shared only in the specific circumstances described below.

Service Providers

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) receive the minimum transaction data necessary to complete your deposit or withdrawal. They operate under their own privacy policies and data protection agreements.
• Identity verification and KYC providers receive the documents you submit for age and identity verification. These providers are contractually bound to process your data only for KYC purposes.
• Technology and platform providers who help us operate the bck44 service, including game studios (Pragmatic Play, Evolution Gaming, Spribe) and hosting infrastructure partners, receive only the data necessary for the specific service they deliver.

Legal Disclosure

bck44 may be required to disclose personal data to law enforcement authorities, regulatory bodies, or courts in response to a valid legal request, court order, or where disclosure is otherwise required by applicable law. We will notify you of any such disclosure where we are legally permitted to do so.

bck44 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players use the service so we can improve it. We do not use third-party advertising cookies or tracking pixels from social media networks.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These include session authentication tokens that keep you logged in during your visit. They cannot be disabled without breaking core functionality.
• Functional cookies — remember your preferences such as language setting and display choices, so you do not need to reset them each time you visit.
• Analytics cookies — collect anonymised data about how players navigate the platform, which games are most visited, and where users encounter friction. This data is aggregated and used solely to improve the bck44 experience.
• Security cookies — detect and prevent fraudulent activity, bot traffic, and unusual login behaviour. These are strictly operational and are not used for marketing.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to bck44. Disabling analytics cookies will not affect platform functionality but may reduce our ability to identify and fix issues that affect your experience.

bck44 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data — retained for the full duration your account remains open and active on bck44.
• Financial transaction records — retained for a minimum of 5 years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• KYC verification documents — retained for the period required by anti-money laundering regulations applicable to our operations, typically 5 years from account closure.

After the applicable retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. You may request early deletion of non-legally-required data by contacting our support team.

bck44 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption on all data in transit, access controls limiting which staff can view personal data, regular security audits of our platform infrastructure, and secure data storage with encryption at rest.

While bck44 takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security against all threats. If you become aware of any security vulnerability or suspect your account has been compromised, please contact [email protected] immediately so we can investigate and take appropriate action.

bck44 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If we discover or are informed that an account has been opened by or on behalf of a person under 21, we will immediately close that account, delete the associated personal data, and return any deposited funds pending verification of the account holder's identity.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bck44 handles your personal data, our support team is available 24/7.

Email: [email protected]